Main Duties
* Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
* Creation of both internal and external reports requiring a good working knowledge of MS Excel
* Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.
* Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.
* Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure.
* Support the testing and onboarding of customers across our product range.
* Support the testing team for all transaction types, using external specifications to validate testing
Skills and Experience
* Previous Customer Service experience, first line support or helpdesk knowledge
* Strong technical mindset with a knack for troubleshooting
* Good time management, attention to detail, clear communication, and good interpersonal customer service skills
* Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.
* Flexible in approach to work
* Experience working with Windows operating systems and Office 365.
* Good English literacy and language skills, translating technical into plain English.
* A trustworthy individual who is not afraid to ask for help if needed.
* Confident decision-maker and able to demonstrate sound judgement.
* Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.
* Desire and experience to improve processes and controls using your creative thinking.
* Good analytical skills.
* Good at problem solving including identifying, analysing, and solving problems of behalf of customers.
Other Details
* £27-28K - paid weekly
* 6-month contract
* On site parking
* Pension
* Fully on-site role
* 36.5 hour working week – day shift