Telford Compressed Air Services Ltd is a well-established provider of compressed air solutions, offering installation, servicing, and maintenance to customers across a range of industries. Due to continued growth, we are looking for a reliable and organised Service Administrator to support our service team and ensure smooth day-to-day operations.
The Role
As Service Administrator, you will play a key role in coordinating service activities, supporting engineers, and acting as a point of contact for customers. This is a varied, fast-paced role requiring strong organisational skills and attention to detail.
Key Responsibilities
1. Scheduling and coordinating service engineers workloads including planned maintenance visits and reactive breakdown attendance
2. Handling incoming calls and emails from customers
3. Raising jobs on FSM Software System, reviewing service reports & actioning Engineer recommendations
4. Processing service invoices and updating customer records
5. Preparing compliance documentation for site access adhering to H&S requirements
6. Liaising with enginee...