Pre-Legal Claims Handler
Department: Corclaim - ULR - ULR - ULR - 3302
Employment Type: Permanent - Full Time
Location: Birmingham
Reporting To: Connor Thrippleton
Description
Are you a team player with a great attitude? Do you have legal, insurance, claims handling or customer service experience and are looking to build a career in a growing team?
If you are keen and quick to learn, we will show you the rest.
Join our friendly, supportive team in our Uninsured Loss Recovery team. The role will offer exposure to a variety of work from day one of the case which will include initial investigations. Thereafter, the role will be to manage those cases until they are ready to be transferred to a claims handler for future conduct).
Key Responsibilities
* considering liability by assessing evidence and establishing responsibility
* establishing contact with all parties and maintaining pre-legal communications
* evaluating each claim and pro-actively obtaining quantum documentation
* helping to manage incoming post on cases prior to their transfer to the claims handling teams
* sending Letters Before Action (LBAs) to third parties; these are standard letters which are held on a case management system
* assessing and collating any relevant documentation to support the claim
* subject to experience, the role may include handling of discreet elements of our claims portfolio through to closure
* making appropriate use of telephone and litigation
* maintaining client relationships e.g. informing them on the progress of a claim and taking new instructions over the phone, by email or letter and liaising with them where appropriate to help document the claim
* carrying out general administration to include archiving, billing, case management
* maintaining case files in accordance with office procedures
* continuing support for claims handlers as appropriate
* inputting of data and general system updates as required
* carrying out any other duties that are in keeping with the role
Skills, Knowledge and Expertise
* ideally, a minimum of 3 months’ recent experience in legal, insurance, claims handling or customer service roles.
* previous experience in using a case management system is ideal however, not essential
* confidence with IT systems to include Microsoft Word and Excel
Key competencies you will need:
* the ability to prioritise well and produce a high standard of work in a volume environment, sometimes under pressure, whilst maintaining accuracy and good attention to detail
* strong organisational skills whilst maintaining team processes and procedures
* a pro-active approach in documenting and handling tasks and cases
* the ability to cope and respond to sudden client demands
* good communication skills, good telephone manner and the ability to discuss and negotiate matters on the telephone
* an analytical, problem solving approach
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon and Sheffield.
Do you want to check out our amazing benefits?
Meet the team:
Our niche Uninsured Loss Recovery team, part of the Corclaim super-team, consists of specialists who focus solely on recovering uninsured losses for businesses in the public and private sectors who have sustained loss or damage to property resulting from the actions of others. We recover these costs and losses from the “at fault” party or their insurers. We have particular expertise in the application of the Road Traffic Act, European regulations in relation to vehicle insurance and all matters relating to the Motor Insurers Bureau so far as these matters relate to the recovery of damages.
Our clients include retailers, construction companies, utility providers, hire operators, logistics businesses and any business that operates its own vehicle fleet or has exposure to property risks and can provide repeat / volume instructions. In the last twelve months we have handled almost 7,000 cases, issued 2,700 legal proceedings and recovered £6.9m of client damages.
Additional information:
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
#J-18808-Ljbffr