Field Collections Agent
Location: Within a 90‑minute travel radius of your home (applicants must reside within Huddersfield or Wakefield)
Start date: 12th January 2026
Salary: From £27,965 per annum + £4,200 car allowance + uncapped monthly bonus (field team monthly bonuses £200‑£400)
Earnings potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No warrant work involved. You will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options
* Handle accounts for both regulated and non‑regulated clients. This will include reconnection visits
* Accept payments, set up repayment plans, and re‑engage customers with client services
* Educate customers about the potential consequences of non‑payment
* Use an Orbit‑supplied iPad to update account outcomes in real time
Background and Preferences
* Hold a full UK driving licence and have access to a vehicle
* Prefer working independently, outdoors, and engaging with people face‑to‑face
* Value flexibility and autonomy in your schedule
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:
* Monday‑Friday visiting times can be between 8am and 8pm
* 10 prime hours required (Monday to Friday prime hours are 4pm‑8pm & Saturday prime hours are 9am‑1pm)
Benefits
* 31 days holiday (incl. bank holidays + December shutdown)
* Fuel card for business use
* Referral bonus scheme
* Uncapped monthly bonuses (£200‑£400 typical)
* Comprehensive 5‑week induction programme
* Ongoing training and professional development
* Access to Medicash and Employee Assistance Programme
Requirements
* Clear criminal record
* No CCJs, IVAs, or bankruptcies in the last 6 years
* Full driving licence (max 6 points), own car, and will require business insurance
* Tech‑savvy and comfortable working independently
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