Overview
LOCATION: World Business Centre, Heathrow
CONTRACT: Permanent
HOURS: 40 per week
SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 3 days in the office and 2 remotely
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We\u2019re here to help!
Responsibilities
* Regional Contract Support supporting contracts UK wide, providing performance reports to the Account Manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks.
* Understand, anticipate and deliver internal and external customer needs while building effective relationships.
* Efficiently respond to both internal and external customers through effective communication and personal accessibility.
* Ensuring systems both internally and externally are updated with the correct information and documentation.
* Helpdesk; including but not limited to; logging, distributing, and closing down of reactive calls.
* Maintain all maintenance asset files ensuring paperwork meets contract and H&S compliance.
* Assist Account Manager in production of the contract monthly report.
* Ensuring compliance to policies and procedures.
* Assisting the Management in ensuring compliance with H&S requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
* Raising quotes onto in-house system and following through process / requirement to the completion of the works.
* Liaise, organise, and raise purchase orders to subcontractors for both annual contract maintenance works and specialist reactive works.
* Manage spend against budget when raising reactive purchase orders.
* Collate monthly forecasting on reactive works for ABM and client.
* Produce monthly reactive invoicing and issue to client.
Person Specification
Essential
* 2 years’ experience within an administrator role
* You will be able to demonstrate excellent customer service skills and commercial awareness
* Financial reporting experience
Desirable
* Intermediate / Advanced level in Excel
* Computer literate
* IOSH Managing Safely
Benefits
* 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our employee app with:
* Perks: discounts, gift cards, cashback, and exclusive offers
* Life: resources on family, health, money, and work
* Support: online chat or telephone service for urgent crisis support
For more information about ABM’s benefits, visit our website.
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM is committed to creating smarter, more connected spaces and investing in the future to meet evolving challenges.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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