JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT THE
MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
As the Assistant Night Manager, you play a pivotal role in
leading our overnight operation, upholding the refined standards of the Municipal
MGallery. Whilst supporting the Night
Manager, you will also independently lead overnight shifts during the Night
Manager’s days off, acting as the senior decision-maker and Manager on duty.
In this role, you ensure the transition from day to night
remains seamless and invisible to our guests. You will take full responsibility
for guest safety, financial accuracy through the Night Audit, and the
leadership of the night team, delivering calm, confident leadership throughout
the night.
Key Responsibilities:
Leading the Vision
• Lead the overnight hotel operation in the absence of the Night Manager
• Uphold the MGallery “Memorable Moments” philosophy throughout the night
• Ensure consistency of five-star service standards across all overnight
touchpoints
Operational Excellence
• Manage and complete the Night Audit with absolute accuracy when leading
shifts
• Ensure all financial reporting is precise, compliant, and completed on time
• Deliver seamless departmental handovers to the morning management team
Guest Relations
• Act as the primary point of contact for overnight guests when leading shifts
• Manage late arrivals, early departures, and guest concerns with polished
empathy
• Resolve issues calmly and professionally, reflecting luxury brand standards
Safety & Security
• Act as the designated overnight Fire Marshall and Health
& Safety lead when required
• Conduct regular security patrols of the hotel and historic premises
• Ensure the safety, security, and well-being of guests, colleagues, and
property
Team Leadership
·
Night Auditors
·
Night Housekeeping Team
·
Provide direction, coaching, and support to
colleagues during independent shifts
·
Foster a culture of accountability,
professionalism, excellence and care.
The Ideal Candidate
• Previous experience in a Front Office or Nights
supervisory role within a luxury or five-star hotel
• Proven ability to manage overnight operations independently
• Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit
procedures
• Confident decision-maker with a calm, reassuring leadership style
• Passionate about luxury hospitality and delivering personalized guest
experiences
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH