Better places, thriving communities.
Workplace Experience Host – Job Description
Monday - Friday
working between 8am -6pm (40 hours a week)
To deliver an exceptional customer experience by providing a welcoming, efficient, and professional workplace environment. The Workplace Experience Host acts as a central point of contact for clients, guests, contractors, and service providers, ensuring seamless service delivery and operational excellence.
Customer Experience & Service Delivery
1. Provide clients and guests with an outstanding customer journey, ensuring all interactions are professional, courteous, and helpful.
2. Respond to customer requests promptly and effectively, keeping them informed throughout.
3. Acquire and maintain in-depth knowledge of all on-site services to offer tailored advice and support.
4. Handle guest complaints with professionalism, escalating when necessary to ensure swift resolution.
5. Demonstrate a proactive, friendly, and approachable demeanor at all times.
Workplace Operations & Facilities
6. Conduct daily inspections of the workplace to ensure functionality, cleanliness, and safety.
7. Identify and report faults, maintenance issues, and health & safety concerns.
8. Perform regular checks of stationery hubs, tea points, and meeting rooms to ensure tidiness and replenishment of supplies.
9. Set up and maintain meeting, conferencing, and event spaces to defined standards, including AV equipment and hospitality provisions.
10. Support emergency evacuation procedures and Personal Emergency Evacuation Plans (PEEPs) for guests with additional needs.
Meeting Room & Event Coordination
11. Manage meeting room bookings via the NFS system, ensuring accuracy and timely communication with customers.
12. Allocate rooms effectively and maintain the booking diary, including visitor entries.
13. Coordinate and support internal and external events, including senior management meetings and group-wide functions.
14. Assist with hospitality suite setup, waitressing, serving drinks, and managing registration desks.
15. Provide operational support for events, including IT setup and catering coordination.
Systems & Administrative Support
16. Train and support employees in using the NFS booking system (or alternative platforms).
17. Ensure visitors are registered accurately using the building's visitor management software.
18. Provide IT assistance and attend regular training sessions to stay updated on services.
19. Maintain professional telephone and email etiquette, using appropriate greetings and sign-offs.
Team Collaboration & Communication
20. Attend weekly service line meetings to foster a “one team” ethos and share relevant updates.
21. Liaise with the Workplace Experience Manager to oversee contractor activity and minimise disruption.
22. Support the mailroom team with internal/external post and courier deliveries when required.
23. Build strong relationships with stakeholders to understand and meet individual requirements.
Compliance & Continuous Improvement
24. Raise and track accident and incident reports through to closure.
25. Actively seek customer feedback and ensure remedial actions are completed.
26. Support the implementation of group policies (e.g., clear desk policy) and uphold best practice standards.
27. Assist with internal and external audits as needed.
28. Periodically review and update standard operating procedures.
29. Recommend improvements and initiatives to enhance service delivery and contract evolution.
Flexibility & Additional Duties
30. Provide cover for colleagues during breaks, absences, or when requested.
31. Support office moves and relocations involving fewer than 10 people.
32. Work flexibly to accommodate out-of-hours requests and extended operational needs.
33. Uphold Signature's vision and values in all actions and behaviours.
34. Maintain confidentiality and integrity in all aspects of the role.
35. Perform any other reasonable duties as required by management or clients.
What we are looking for
36. A clear understanding of Health & Safety practices, IOSH certified preferred
37. An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
38. Computer literate (Word, Excel, Outlook E-mail)
39. Clear, strong and confident communication skills
40. Team player with an enthusiastic attitude
41. To work efficiently and effectively in a team as well as individually
42. Able to work off their own initiative and with minimal direction.
43. Organised, capable of managing and prioritising multiple workflow requirements.
44. Excellent written and oral communication skills
45. High attention to detail
46. Flexible and proactive.
47. Passionate about exceptional customer service
48. Ability to build positive relations with colleagues, guests and clients
49. Immaculate personal presentation endorsing the Signature five-star image
50. Be flexible to support the rotational shift patter 8am-9pm and the business needs of the client
51. Enthusiastic and conscientious
52. Customer orientated approach
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .