Overview
We're expanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix's scale, supply chain and digital platforms with tailored B2B propositions, pricing and service models. Our ambition is to make B2B buying fast, simple and reliable, removing friction through seamless digital journeys, dependable availability and service that customers can rely on.
Imagine leading the team that sets the pace for how we win, grow and retain some of the most important customers in our B2B world. As Senior Manager, Key Accounts, you'll turn strategy and insight into action that moves the numbers, shaping how we show up in priority sectors and driving commercial results through clear direction, sharp sales discipline and a team that performs at its best.
You'll lead a group of National and Regional Account Managers who look to you for pace, clarity and drive. Together, you'll deliver sustainable revenue growth, stronger profitability and long‑term customer loyalty, all while building a high‑quality pipeline of new opportunities. This is your chance to create a performance‑led culture built on coaching, accountability and empowerment, where people feel supported to push further and proud of what they deliver.
And because you operate at a senior level, your influence extends beyond the team. You'll bring the voice of Key Accounts into the wider B2B agenda, shaping decisions, priorities and programmes that make it easier for your sector, and the business to win. This is a role for someone who thrives on momentum, loves unlocking talent, and wants to leave a mark on a fast‑growing part of the organisation.
What's in it for you?
Discretionary annual bonus up to 50%
Company car or allowance of up to £6,500 per annum
33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
Hybrid working with up to 2 days working from home
Flexible start and end times around core working hours
Private Medical Care (Individual – Family care)
Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
Up to 14% employer pension contributions
Life cover up to 4x your salary
Health cash plan and discounted gym memberships (up to 25% savings)
20% discount at Screwfix and B&Q
Key responsibilities
Sector Strategy & Performance Oversight
Set and own the commercial strategy for the sector, balancing the need to expand existing accounts with the pursuit of new business opportunities.
Oversee the full account portfolio for the sector, ensuring growth, retention, and profitability targets are met through both deepening existing relationships and acquiring new customers.
Monitor sector performance, using data and market insight to identify trends, risks, and opportunities for both account expansion and new business development.
Lead the annual planning process for the sector, setting clear priorities and KPIs for the team that reflect both growth of current accounts and acquisition of new ones.
Sales Negotiations & Critical Conversations
Lead on high-value, complex sales negotiations and critical customer conversations within the sector.
Act as the escalation point for major commercial issues, ensuring effective resolution and customer satisfaction.
Build and maintain strong relationships with senior stakeholders in key accounts and across the sector.
Coaching, Team Leadership & Management
Lead, coach, and develop a team of Key Account Managers within the sector pod, fostering a high-performance culture.
Provide regular feedback, coaching, guidance and support to drive individual and team performance.
Ensure the team is aligned to sector strategy and empowered to deliver against objectives.
Champion best practice sharing and collaboration across the sector pod.
Manage and develop direct reports, providing regular coaching and feedback to deliver team objectives
Escalations & Major Interventions
Act as the primary escalation point for significant sector issues, interventions, or customer challenges.
Lead on crisis management and resolution for major incidents impacting the sector portfolio.
Represent the sector at senior leadership forums, contributing to wider B2B strategy and initiatives.
Operational Excellence
Drive internal stakeholder engagement to support initiatives that drive growth in share of wallet across key accounts, and deliver on strategic programs including PiPo, App, CRM, and other business-critical initiatives
Ensure compliance with commercial frameworks, pricing structures, and governance processes
Maintain accurate CRM records and provide regular reporting on account performance and pipeline
Maintains awareness of market insight and trends, uses this and insight form networks to support and influence continuous improvement and change in what do
Required skills & experience
Proven track record in B2B account management, demonstrating success in both expanding existing accounts and securing new business.
Strategic commercial acumen, with experience setting and executing sector or portfolio strategies that balance account growth and new customer acquisition.
Advanced negotiation and influencing skills, with a history of closing complex, high-value deals and building long-term relationships.
Demonstrated ability to lead and develop high-performing sales/account management teams, fostering both a growth mindset and a focus on customer retention.
Strong analytical skills, able to use data and market insight to identify opportunities for account expansion and new business development.
Excellent communication, stakeholder management, and relationship-building skills at senior levels, with the ability to engage both existing and prospective customers.
Proficiency in CRM systems and business analytics tools, with the ability to track pipeline, performance, and sector trends.
Ability to work cross-functionally and influence across a matrix organisation, collaborating to deliver sector objectives.
Sector-based experience in hotels and leisure, facilities management, or industry and construction is desirable.
At Screwfix, Your Wellbeing Comes First:
Financial wellbeing
Wagestream access to track earnings and save
Access to the Kingfisher Share Scheme
Colleague support fund
Exclusive offers and discounts via our Hapi app
Cycle-to-work scheme and savings on bikes
Every day benefits
Career progression and development programmes
Coaching and mentoring to help you thrive
Access to wellbeing resourcing including PepTalk
Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a call or Teams video for an informal chat about the role, and to see if we're a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us.
We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone.
Please let us know at if you need any additional support or adjustments when it comes to your application.