Grade F - £24,541 (National) - There is also an additional homeworking allowance of £581 per annum for those working from home.
Contracted Hours: Full time 37 hours per week
Contract Type: Fixed Term until 31 March roles available
Closing date: Wednesday 24 September 2025 at 11.59pm
Location: This is a home-based role requiring the candidate to be living within a commuting distance of our Newcastle upon Tyne office. You must be prepared to travel to our Newcastle office, as and when necessary.
Interview date: TBC - this will be held in-person, in our Newcastle upon Tyne office.
Make a difference
Every role at CQC contributes to our mission. If you're looking for a new role NCSC that gives a true sense of meaning and purpose, then you've found it As a Customer Contact Advisor, you'll be responsible for providing an exceptional customer experience to those that contact CQC.
Picture this
Imagine being part of a team that contributes to a high-performance culture, where your role contributes to the wider goals of your team, directorate and your organisation. In the last year as Customer Contact Advisor in NCSC you might have:
* Provided a first line resolution for customers seeking advice or sharing information of concern.
* Handled information about emotional situations whilst dealing with a wide variety of customers.
The role
You'll work closely with others to deliver shared outcomes, In this role, you'll:
* Manage stakeholder relationships: Managing customer interactions in a compassionate, caring and professional way.
* Takes ownership: Maintaining organisational knowledge, awareness of recent activity within the health and social care sector.
* Provide exceptional customer service: To a diverse customer group who contact CQC seeking advice or sharing information of concern via multiple channels.
Show us
We will be looking for specific skills, knowledge and experience in your application form:
* Excellent customer service skills: Show how your skills will enable you to deal with difficult, sensitive and sometimes distressing information.
* Working collaboratively: Evidence how you have worked flexibly and collaboratively within a team to deliver high-volume, high-quality customer focused activity against performance targets.
* Communication skills: Demonstrate written and verbal communication skills, whilst being able to adapt communication style to suit a varied audience.
Join us and help CQC shape the future of health and care
Compliance
Note for internal candidates:
This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying.
Note for external candidates:
To progress your application, you'll need to provide evidence of your right to work in the UK. Without valid right to work you won't be eligible for the role. We are unable to offer sponsorship for this role.Some roles may also be subject to a satisfactory DBS check.
Next steps
If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.
You can read the full details of the role in theJob Description
If you'd like an informal chat about the role contact – Chris Clark, Operations Manager; For general enquiries, please email
The Benefits
We offer a wide range of benefits, including:
1. Annual leave starting at 27 days per year, rising to 32.5 days with service, plus