User Researcher Role
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* Mastek is seeking a User Researcher to join our dynamic and growing practice.
* This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders.
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Key Responsibilities:
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* User-centred design
o Scope and deliver components of end-to-end user research activities in a variety of programme contexts.
o Recommend and execute appropriate user research activities based on project needs.
o Create and maintain phase-appropriate user research deliverables.
o Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication.
o Respond to challenges, supporting the team to reach a resolution.
o Support clients through all phases of the design process, from ideation to implementation.
* Stakeholder management
o Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD.
o Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery.
o Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services.
o Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these.
* Business development
o Play a supporting role in creating persuasive business proposals.
o Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.
* Community Development:
o Contribute to the evolution of Mastek's user-centred design and consulting strategy.
o Support the development of propositions and 'points of view' for applying design thinking approaches in new markets and clients.
o Support the development of the community, applying Design Operations principles.
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Requirements:
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* Experience:
o At least 3 years of relevant user research experience within agile teams and complex programmes.
o Demonstrated application of user research methods and tools.
o Proven experience in conducting user research and translating findings into actionable insights.
o Experience in consultancy.
o Mentoring experience of UCD/research teams.
o Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard.
o Sector experience in healthcare is a bonus.
* Skills:
o Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.
o Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.
o Ability to manage complex, ambiguous projects and organizational dynamics.
o Skills and experience in related disciplines such as service design, and content/communication design are a plus.
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Benefits:
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* Competitive salary with an annual performance-related bonus.
* Training budget for professional growth.
* Choice of MacBook or Windows laptop with necessary software.
* Cycle to Work scheme.
* Flexible working structure (remote or hybrid options).
* Pension contributions and life insurance.
* Private healthcare.
* Opportunities to work on diverse projects across public and private sectors.
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