This is a great new opportunity for an experienced IT Support Technician to join a small team working from their office in Cullen and is ideal for someone who‘s located in or around the Moray area. Company Overview: Our client is an established, forward-thinking provider of IT solutions to a wide customer base. Their reputation has been built on the philosophy of providing a personalised service which is responsive, cost-effective and professional and their mission is to apply quality technology backed up with a high level of service and support. Key duties and responsibilities for the IT Support Technician position? * Providing telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within the clients ticketing system * Diagnosing and troubleshooting complex hardware, software, cloud, and network issues to resolution * Performing in-depth analysis of system logs, event logs, and other data to identify root causes of issues and preventing future occurrences * Installation and configuration of computer Server, Hardware and Network systems, Software applications & Email systems * Collaborating with vendors and third-party providers to resolve technical issues and escalating as necessary Essential Skills and Experience Required for the IT Support Technician: * Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems * Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc * Experience in email systems: POP, IMAP, Exchange, 365 * Experience of configuring and supporting networked and local printers * Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats * Excellent diagnostic and problem-solving skills * Strong communication skills both written and verbal, with ability to provide step-by-step technical help to all levels of users * Good organisational and time-management skills * Ability to work independently and as part of a team * UK Driving licence & own vehicle (visits to client sites are an essential part of the role) The following would be advantageous though not essential: * Understanding of VOIP telephony systems * Experience with Microsoft Azure cloud computing platform * Experience with Domains, DNS and SSL management * Virtualisation experience in VMWare, HyperV * Experience of supporting accounting packages such as Pegasus Opera, Sage, QuickBooks, Xero * Experience of configuring & supporting Microsoft SQL Server Benefits: * A great place to work in a quality, established business * Some flexibility in working days * Fuel allowance Schedule: A permanent position offering 28 - 35 hours per week with an immediate start date for the successful candidate Apply today: Early interview dates available