Overview
Customer Assistant - Fashion, Home & Beauty - Newtonbreda at Marks and Spencer. Join our team in the Clothing & Home section to champion our stylish products, on-trend designs, and exceptional customer service. We’re looking for fashion-forward individuals who are excited to dress the nation and deliver a great shopping experience for our customers.
Location: Antrim, Northern Ireland, United Kingdom
Work Pattern
Monday 18:00-22:00
Thursday 18:00-22:00
Saturday 17:00-21:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring that our shelves are stocked.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
* Build expert product knowledge to sell and recommend our products and services.
* Utilise digital tools and communication channels to enhance the customer experience and help customers find what they want.
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to delivering excellent work
* Open to feedback and able to act on it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Positive relationship building and good listening skills
* Digital capability
Equal Opportunity and Inclusion
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application so we can ensure a fair and transparent process.
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