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We're dedicated to empowering businesses, schools, and individuals with the tools to thrive in an evolving digital landscape. Our mission is to transcend boundaries and catalyze progress through bespoke IT Support and IT Solutions. At Apollo Technology, we drive change and foster innovation. Join us to be part of a journey where possibilities are limitless and the future is within reach.
The apprentice will be considered a real team member and will have the opportunity to make a significant impact on the company's growth in IT. Upon successful completion of the apprenticeship, a permanent position may be offered to the right candidate.
Main Role / Responsibilities
* Travel to schools and business customer sites to provide on-site IT support.
* This is a field-based role requiring regular travel; a willingness to be mobile and work independently is essential. A company car will be provided.
* Assist in installing, configuring, and maintaining desktops, laptops, tablets, printers, and networking equipment.
* Respond to support tickets and escalate complex issues to senior engineers as needed.
* Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems).
* Help maintain IT asset inventories and documentation on-site.
* Ensure all work complies with data protection and safeguarding policies, especially when working in schools.
* Maintain professionalism and high-quality customer service at all times.
* Learn from experienced engineers and participate in relevant training and certification programs.
Desirable Skills
* Professionalism
* Customer service skills
* Good hygiene
* Punctuality
Personal Qualities
* Friendly and professional demeanor
* Adaptability
* Excellent communication skills
* Good presentation skills
This role offers ICT Level 3 Apprenticeship Standard training, including a Level 3 Information Communications Technician qualification. Full training and support will be provided by the Just IT apprenticeship team.
Working hours are Monday to Friday, 8:30 am to 5:00 pm.
Additional Details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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