Job Title: Customer Service Supervisor
Location: Rayleigh
Remuneration: Up to £30, per year
Contract Details: Permanent, Full Time
Working Hours: Monday to Friday, 9am to 5pm - f ully office based
Responsibilities:
1. Lead and manage the customer service function, ensuring exceptional support and care for our clients.
2. Develop and implement customer service policies and procedures to enhance client satisfaction.
3. Coordinate with the logistics team to ensure timely delivery and maintenance of equipment.
4. Assist with contract management, ensuring adherence to service agreements.
5. Collaborate with teams across the organisation to ensure seamless service delivery.
6. Provide administrative and project support to the Managing Director as needed.
🌟 Why Join Us:
7. Enjoy a varied role with exposure to multiple aspects of the business.
8. Grow your career within a dynamic SME that offers career development opportunities.
9. Be part of a collaborative and supportive team environment.
Key Skills and Qualifications:
10. Proven experience in customer service management.
11. Strong organisational and multitasking abilities, with the capacity to work across different functions.
12. Excellent communication and interpersonal skills, building relationships at all levels.
13. Proactive with a strong problem-solving mindset and attention to detail.
14. Able to work independently and take initiative in a fast-paced environment.
Join our client's team and make a difference in the lives of others. Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.