Front Office & Reservations Manager
Job Description
We are looking for an experienced and highly motivated Front Office & Reservations Manager for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations department, and also take care of:
* Leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shift when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management
* Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options
* Producing duty rosters and holiday schedules
* Monitoring costs and the accommodation revenue budget
* Implementing and maintaining the internal Cloud One quality management system
* Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff
Benefits:
* Bonus program: The better the guests rate their stay, the higher the bonus!
* Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
* Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
* Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
* Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
* Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
* Enjoy developing employees – management experience is beneficial
* Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
* Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
* Be a team player and willing to provide assistance across departments – we achieve our results together
* Bonus skill: having dealt with a rebranding project already!