Lead and manage the warehouse operations as well as a team of colleagues, ensuring we deliver the safest and most efficient service to stores, the centre is always clean and tidy and the team are at their best to deliver for our customers.
As a Warehouse Service Operations Manager you will:
* Work in a fast paced distribution environment where no day is the same.
* Be in a driving role in serving Britain’s shoppers a little better everyday.
* Put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers and colleagues.
* Be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together.
* Get to grow your own team by spotting talent and giving them the feedback and support they need to be their best, whilst developing your own skills and experience.
* Deliver an excellent service to our stores, whilst making sure everything is safe/legally compliant and everyone’s in the right place at the right time.
* Be responsible for operational area(s) in the Distribution Centre, developing your skills and operational management knowledge and experience.
* Lead your operational area of responsibility ensuring routines, processes, standards, coverage and change are all well managed and working with the wider Team Managers in your centre as one team.
* Run the centre from time.
* Ensuring every warehouse manager is the best trained, most capable manager they can be.
* Ensuring the right management cover is in the right place at the right time.
* Working closely with the lead transport manager to ensure the end to end operation is seamless.
* Signing off competency of all trainee managers, graduates and lead managers, seen as an operational expert in my DC and wider stream.
* Following our business code of conduct and general data protection regulations always acting with integrity and due diligence.
This role is what management should be –out of the office and leading from the front in the warehouse with your colleagues.
Putting colleagues at the heart of what I do so they can deliver an excellent service to stores enabling them to deliver the easiest shopping trip in town:
* Creating an inspiring, welcoming and inclusive working environment for everyone.
* Delivering a safe and efficient operation by coaching my team to play their part.
* Promoting a culture of safety first through leading and managing safe & legal routines.
* Ensuring that the team are fully trained and validated in their roles.
* Creating an environment of two way communication, inspiring a culture of trust.
* Coaching and managing colleagues to enable them to deliver daily priorities and be in the right place at the right time to meet our customer’s needs.
* A role model for colleagues, living the Tesco values and a brand ambassador that builds colleague advocacy.
* Understanding the Big 6 for my centre and areas I manage, leading my team to deliver the targets and root causing/action planning where targets are not being met.
* Reviewing systems/reports to deliver the right improvements for customers and colleagues, action planning as required.
* Understanding the centre operating model so colleagues are in the right place doing the right activities at the right time.
* Driving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste.
* Developing own operational and leadership skills, actively seeking feedback.
* Lead/managing the team to deliver a clean and tidy centre.
* Managing stock, warehouse layout/processes to ensure colleagues can complete their routines right, first time.
* Working in partnership with third party partners for the good of Tesco and our customers.
* Celebrating success and recognising when colleagues give great service.
* Providing coaching/feedback where necessary.
* Supporting those who need help to improve their performance.
* Engaging colleagues with change and leading/sustaining changes to continue to be simple and efficient.
Managers are at the heart of our colleague experience. They make sure that everyone’s welcome at Tesco and create a culture where colleagues feel able to perform at their best.
These behaviours give you everything you need to be clear on what’s expected of you and to feel confident in your role.
Care for Your Team so that our colleagues can be their best everyday.
Be Inclusive so that everyone feels welcome at Tesco.
Drive high performance to make sure we Win Together and you and to feel confident in your role.
Our Winning Together Behaviours
Believe in each other… because when trust is high we can move at pace. Building trust in teams and enabling end to end collaboration across Tesco.
Stay Curious… because the best ideas come from thinking differently and hearing every voice in the room.
Be Brave… because when we take calculated risks, when our purpose is clear we feel connected to it. Doing the right thing and creating safe spaces where colleagues can test, learn and speak up.
Live 20/80… because focusing on the few things that will make the biggest difference is how we win.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com.
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