Strategic Resource Manager, Resource Management Operations
Job ID: 2846438 | Amazon Web Services Japan GK
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Resource Manager with strong operational, organizational, collaboration, and communication skills.
This will be someone who is passionate about the Professional Services business, helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound.
About this role:
The Resource Manager (RM) works with ProServe Business and Project leaders as well as the broader ProServe Strategy and Operations Pillars to execute the resource management mechanism. The individual will manage daily responsibilities and strategic initiatives to benefit multiple stakeholders. They will use their in-depth experience to support the Professional Services Sales and Delivery Practice teams. The RM will continuously improve resource management processes and functions, and ensure that effective management of company and external resources is operationally effective and maximizes outcomes for our people, customers, and partners.
The ideal candidate will possess a mix of Consulting, Strategic Planning, Analytics, and Operations background. They will demonstrate experience providing strong business analytics and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are able to roll up your sleeves, dig in and get the job done. In this role you will anticipate bottlenecks, make trade-offs, and balance the business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
Key job responsibilities
- Lead regular reviews with ProServe leadership teams to monitor business efficiency, work through conflicts, identify opportunities for improvement, and drive action to deliver improvements
- Define and present analytics associated with resource management including utilization, capacity, and efficiency to regional leadership
- Take accountability for deep analysis resulting in action-based business outcomes
- Drive system and process improvement initiatives
- Prepare regular Supply/Demand analysis for Segment leadership
- Work with engagement and practice managers to leverage the best available staffing options from internal regional resources, center of excellence staff, and third party partners
- Define and coordinate the introduction and implementation of new Operations/Resource Management tools, infrastructure, and mechanisms
- Support the strategic planning process, the annual, quarterly, and monthly rhythm of business by designing, creating, and providing in-depth business analytics
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
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Work/Life Balance
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BASIC QUALIFICATIONS
- 3+ years of experience in resource management, consulting operations, workforce planning, supply and demand balancing, and/or tactical resource management, preferably within a high-tech professional services organization.
- Ability to develop data-driven approaches, leverage technology for insights, collaborate with stakeholders, design and enhance resourcing efficiencies, drive decision-making, and thrive in a fast-paced, dynamic, and highly collaborative work environment.
- University degree, preferably a graduate degree in Business, Computer Science, or equivalent experience coupled with experience with Salesforce/CRM applications, Quicksight, or similar systems.
PREFERRED QUALIFICATIONS
- Excellent experience managing resource utilization and pipelines
- Understanding of technology skillsets is a plus
- University graduate degree (i.e. MBA) in Business, Computer Science or other relevant field or equivalent experience
- Familiarity with resource automation systems and software
- Quicksight modeling skills and ability to create insightful analysis
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job details
* JPN, Tokyo
* Corporate Operations
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