Rents Support AdvisorLocation: TeddingtonSalary: £27,920Who we’re looking for As part of our Rents team, you’ll use your excellent communication and customer service skills to provide resolution to customers queries at first contact, and administration support.You’ll be the first point of contact for customer rent queries, resolving issues that prevent customers from paying their rent on time. Take payments, set up agreements and direct debits and signpost customers to external agencies for support – financial and other.Understanding of Housing Benefit and Universal Credit claims. Proficient IT skills, including MS Excel and Word, and a willingness to learn new systems. Experience working in a housing or performance management roleIf successful in the role, you may be asked to complete a standard DBS check.When we're hiring, we look for people who connect with our KOSMIHC values:We know our stuffWe make it happenWe careFeel a connection? If this sounds like you, click on ‘apply now’**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**Closing date 16 April