An exciting opportunity has become available to join our dynamic Client Services team as an
Senior
Account Manager
, serving as the primary point of contact for our most valued clients within the commercial, retail and financial sectors; clients here at Paragon.
Based at our Dagenham site, the ideal candidate will have a strong background in client relationship management within
Direct Mail services and Print Production
. As an Account Manager, you will be responsible for ensuring client satisfaction, managing client expectations, driving long-term relationships and ensuring exceptional service, timely delivery of projects, and high-quality standards in all aspects of print and direct mail production.
Hours: Monday to Friday, 9am - 5:30pm (1 hour break)
Key Responsibilities
:
* Client Relationship Management
: Build and maintain strong, long-lasting relationships with clients. Act as the primary contact for all inquiries, concerns, and project updates.
* Account Growth:
Identify opportunities to grow accounts through upselling and cross-selling services and solutions. Proactively present new ideas and strategies to clients to help them achieve their goals.
* Project Management:
Oversee the delivery of projects and services to clients, ensuring they are completed on time, within scope, and within budget. Coordinate with internal teams to manage resources and timelines effectively.
* Strategic Planning:
Collaborate with clients to develop and execute strategic account plans that align with their business objectives. Provide insights and recommendations to enhance their experience with our company.
* Issue Resolution:
Act as an escalation point for client issues, working quickly to resolve concerns and maintaining high client satisfaction levels. Communicate issues and solutions clearly to both clients and internal teams.
* Cross-Functional Collaboration:
Work closely with sales, marketing, product development, and other teams to ensure the client's needs are being met and to support the development of tailored solutions.
* Client Onboarding:
Lead the onboarding process for new clients, ensuring a smooth transition and setting clear expectations. Provide training and support to help clients maximize the value of our services.
* Market & Industry Knowledge:
Stay informed about industry trends, market conditions, and competitors to provide relevant insights to clients and to position our company as a trusted advisor.
Skills and Attributes we are looking for
* Proven experience in account management or client facing environment within the print and direct mail industry.
* Strong relationship-building and interpersonal skills
* Excellent communication, negotiation, and presentation abilities
* Strategic thinker with a problem-solving mindset
* Proven track record of growing client accounts and driving revenue
* Ability to manage multiple projects and deadlines in a fast-paced environment
* The ability to learn new software systems both internally and client management tools
If you are a self-motivated, client-focused professional with an interest in the print and direct mail industry, we invite you to apply for this exciting opportunity.
Benefits include
* Employee Benefits Platform
* Reimbursements
* Bupa Cash Plan
* Electric Vehicle Scheme
* Cycle to work Scheme
* Financial Health Check
* Wellbeing, Legal, Personal finance support
* Employee Assistance Programme
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.