ADMIN SUPPORT OFFICER Location: HMP & YOI Doncaster, South Yorkshire DN5 8UX Salary: £26,113.78 per annum plus Serco Benefits Schedule: 40 hours per week Monday - Friday (may split hours over 4 days, will be discussed at interview) Ready to impact a better future? As an Admin Support Officer in our HMP & YOI Doncaster team, you will support within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount. You will be part of a dynamic team, supporting a range of OMU functions including sentence calculations, public protection processes, risk assessment coordination, and communication with internal and external agencies. What you’ll do as an Admin Support Officer Maintain and update prison recording systems (e.g., NOMIS, DPS) for all new admissions. Allocate offender cases to Prison Offender Managers (POMs). Interpret court documents, calculate sentences, and liaise with courts to rectify anomalies. Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements · Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary Schedule and minute key meetings such as risk management panels and progression boards. Manage department mailboxes, track legal documentation, and coordinate communication between prison and outside agencies. Prepare release paperwork and ensure notification to all relevant bodies. Contribute to department performance and compliance with KPIs and standards. Does this sound like you? Essential: Strong computer literacy, including Outlook and Excel. High attention to detail and excellent communication skills. Desirable: Previous administrative experience, ideally within criminal justice, legal, or public sector environments. Familiarity with offender management systems (e.g., NOMIS, DPS). GCSE English and Maths (Grade C or above). Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.