Job Description
2nd Line Support working for a manufacturing organisation based in Nottingham. This role is full time.
Client Details
My client is a successful manufacturing organisation based in Nottingham looking for a full time 2nd Line Support
Description
* Evaluate and recommend hardware solutions to support end-user workstations.
* Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required.
* Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
* Support and maintain printing, scanning, and presentation equipment.
* Collaborate with IT team members to ensure efficient desktop environment operations.
* Manage user accounts, including onboarding and offboarding within Microsoft 365.
* Gather and document network-related issues from users and escalate to the MSP.
* Report and escalate system issues and outages, ensuring timely resolution.
* Act as on-site support working with the MSP on network, O365, and cybersecurity incidents.
* Respond to support requests via calls, messages, and ticketing systems while coordinating with vendors when necessary.
Profile
* Strong customer service focus with a commitment to user satisfaction.
* Demonstrated analytical thinking and problem-solving skills.
* Ability to prioritise and manage tasks effectively in high-pressure environments.
* Excellent written, verbal, and interpersonal communication skills.
* Capable of researching and analysing PC and software issues as needed.
* Skilled at explaining technical concepts in clear, user-friendly language.
* Self-motivated with the ability to work independently.
* High level of attention to detail and accuracy.
* Strong team player with experience in collaborative environments.
* Can commute to Nottingham.
Job Offer
* Competitive salary
* Free parking
* 25 days annual leave plus bank holidays
* Monday to Friday with flexible start and finish times
* Progression to a senior role
* 2nd Line Support