Overview
Provide professional support to the Building Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.
Responsibilities
* Monitor all activities relating to the site, report and take action as appropriate.
* Comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate.
* Conduct meter readings within all required buildings.
* Respond to requests for maintenance / technical assistance in person, via telephone and electronically.
* Research questions and solutions using available information resources, advising the Building Manager on the appropriate actions.
* Identify and escalate situations requiring urgent attention.
* Route issues and requests to the correct resource, track progress and document resolutions.
* Liaise with tenants and deal with any operational queries they might have.
* Work in conjunction with the Building Manager ensuring a PPM and repair programme is in place.
* Manage work programmes on site in conjunction with the Building Manager, acting as the liaison point for all parties involved.
* Manage the P2P (Purchase to Pay) system and respond to related queries or requests as appropriate.
* Integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks.
* Prepare activity reports and provide statistical data to inform operational strategy.
* Actively take part in the organisation and delivery of placemaking activities.
* Any other duties as directed by your Line Manager.
Person Specification / Requirements
* Understand how the industry and stakeholders function, and the range of services available to clients.
* Constantly updating knowledge of legislation relating to property management.
* Develop an understanding of how to build and maintain client, supplier and customer relationships.
* Understanding of key issues to be noted on property inspections.
* Able to work as part of a team, supporting colleagues.
* Able to use IT software such as Word, Excel, and databases.
* Oriented towards providing excellence in customer services.
* Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.
* Willing to learn and expand the processes of the helpdesk function as the role progresses.
* Be able to communicate effectively verbally and in writing.
3 Stockport Exchange is a 64,000 sq ft office located in the heart of Stockport Town Centre. The successful candidate will be part of a large site team and will be an essential asset to the property, colleagues, clients and occupiers.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans).
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