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About the role
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member. In return, you'll get:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and our in-house management training programmes
* Optional pension plan
* Additional days holiday with length of service, up to five days
* Ongoing training and development, with opportunities to fast track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling support, life coaching, CBT, and Mental Health First Aiders
* Financial long service awards
* A £15 donation to our charity partner upon completing induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you will be at the heart of the customer's journey. No two shifts are the same; you might be welcoming customers, hosting parties, or serving food and drinks. Your professional, engaging customer service, high energy, and enthusiasm will ensure customers have a memorable, value-for-money experience.
Team Members are trained across all key areas of the centre to support and add value at every stage of the customer journey. You may also be required to work in the kitchen.
Opening Hours and Shift Patterns:
Our centres are open seven days a week, from 9am to midnight. The busiest times are evenings, weekends, and holidays, when we require availability.
Typical shift patterns include:
* Weekday AM: 09.00 - 17.00
* Weekday PM: 17.00 - 00.00
* Weekend AM: 09.00 - 18.00
* Weekend PM: 16.00 - 01.00
Shift times may vary by centre. Induction and ongoing training are provided, along with career development opportunities, including apprenticeships and management training.
To be successful, you'll need:
* Great customer service and communication skills
* High energy and ability to work in a fast-paced environment
* A friendly, supportive team player
* Flexibility with working hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since listing on the stock market in 2016, we've expanded to 75 UK centres and 15 in Canada under brands like Hollywood Bowl, Putt & Play, and Splitsville. We are committed to diversity and inclusion, creating a workplace that values individual differences and promotes equal opportunities. A diverse team makes us more relevant, competitive, and resilient.
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