Overview
Customer Success Manager – Global Telematics Provider
£50,000 to £60,000+ basic, plus bonus. Remote based with frequent travel to Bristol or Birmingham (client side). This is a chance to take ownership of a flagship account and shape how Customer Success works in the UK. If you want a role with real influence rather than firefighting, this is the one.
You will be the dedicated Customer Success Manager for a major national brand. You will sit inside their operation for part of the week, build trust quickly, and become the person they turn to when they want things done. The work is fast paced, commercially important, and highly visible inside both organisations.
This is not a role where you wait for issues to land in your inbox. You will be at the centre of a growing partnership, clearing roadblocks, spotting opportunities, and championing the account internally. If you want autonomy, variety, and a business that values energy and proactivity, you will enjoy this.
Responsibilities
* Owning the end to end relationship with a major UK customer and driving adoption, growth, and long term retention.
* Embedding yourself onsite a few days each week, building senior stakeholder relationships and keeping the partnership moving.
* Identifying operational bottlenecks then coordinating internal teams to fix them quickly.
* Managing renewals, supporting expansion opportunities, and keeping Salesforce updated with meaningful activity.
Qualifications
* Strong Customer Success or Account Management experience in telematics, IoT, or a related technical environment.
* Real gravitas, with the confidence to work directly with senior stakeholders.
* A structured, proactive approach to programme or project management.
* High energy, commercial awareness, and the ability to explain complex ideas clearly.
About the company
Global technology provider delivering IoT, telematics, and cloud-based software solutions that help organisations monitor, track, and protect vehicles, equipment, and mobile assets.
Develops device-enabled platforms and data intelligence tools that turn real-time telematics data into actionable insights to improve efficiency, safety, and compliance.
Serves enterprise, government, and fleet operators worldwide, supporting logistics, transportation, utilities, construction, and public sector operations.
Offers integrated solutions combining edge devices, cloud platforms, and SaaS applications to optimise fleet performance, asset utilisation, and operational visibility.
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