Temporary Health & Wellbeing Coach Maternity Cover
Interviews will be held face to face in Warrington on Tuesday17th March.
This cover is initially for 10 months possibly extending to12-13 months if required. The successful candidate will work with our Senior Health & Wellbeing Coach to support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them.
They will support people to develop their knowledge, skills and in managing their health and care, to improve their health outcomes and quality of life. Health & Wellbeing Coaches do this by coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives and providing interventions such as self-management education and peer support.
**Salary is Whole Time Equivalent (WTE)dependent upon PRIMARY CARE experience**
Main duties of the job
The postholder is responsible for:
Providing one-to-one and group health coaching support
Managing and prioritising a caseload,
Working as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self-Management
Ensuring GPs, practice nurses, pharmacists and other members of the primary care team understand the health coach role, how to refer to them, and which patients may particularly benefit from health coaching
Supporting local health, social care and voluntary sector professionals to make appropriate referrals to the service
Promoting and raising awareness of the health coaching service particularly to groups and communities that experience barriers to access
Attending and contributing to team, practice, and PCN meetings and events as required by the service
Working flexibly, adapting to the needs of the service
Participating in regular health coaching supervision and continual learning
Collecting service user experience and impact of health coaching as part of the delivery of personalised care
About us
Central and West Warrington PCN is a dynamic team of 7 Practices who have a strong and cohesive relationship:
Causeway Medical Centre
Dallam Lane Medical Centre
Eric Moore Partnership
Folly Lane Medical Centre
Helsby Street Medical Centre
Penketh Health Centre
Westbrook Medical Centre
We are committed to delivering good quality care to our patients.
Our vision is to provide safe, effective and sustainable healthcare for our member practice patient population in partnership with other local healthcare providers.
Job responsibilities
Temporary Maternity Cover: Health and Wellbeing Coach
Full or part time hours will be considered
Central & West Warrington (CWW) Primary Care Network (PCN) is a group of 7 General Practices serving a population of 68,000, working together for the benefit of our patients.
Purpose of the Role
The successful candidate will work with our existing coach to support people to take proactive steps to improve how they manage their physical and mental health conditions, based on what matters to them. They will support people to develop their knowledge, skills and confidence (patient activation) in managing their health and care, improving health outcomes and quality of life.
Health and Wellbeing Coaches motivate patients through multiple sessions to identify needs, set goals and achieve personalised health and care plan objectives, providing interventions such as self-management education and peer support.
They manage and prioritise a caseload according to need, identifying when a person's needs are beyond the scope of the role and referring to appropriate professionals or organisations. Work may be delivered by phone, video or face-to-face.
The successful candidate will be kind, reflective and self-aware, with excellent communication and negotiation skills and a belief that people have untapped resources within them. They will provide a high-quality, non-judgemental service, be proactive and flexible, work effectively as part of a team and commit to ongoing development.
Health and Wellbeing Coaches are key members of the PCN multidisciplinary team (MDT), working alongside Social Prescribing Link Workers and Care Coordinators to promote and embed personalised care. Ongoing supervision, skills development and support will be provided.
Please note: this is a non-clinical role.
Key Responsibilities
Provide one-to-one and group health coaching for people with long-term conditions to improve activation, empower self-management and improve outcomes.
Manage and prioritise a caseload, recognising when referral to other professionals is required (e.g. mental health needs beyond scope).
Work within the MDT to promote health coaching, modelling personalised care and supported self-management.
Ensure primary care teams understand the health coach role and referral processes.
Support health, social care and voluntary sector professionals to make appropriate referrals.
Promote the service, particularly to communities experiencing barriers to access.
Attend and contribute to team, practice and PCN meetings.
Work flexibly in response to service needs while maintaining role integrity.
Participate in regular supervision and continual learning, including:
Contact with supervisor
Refresher training
Peer/buddy support
E-learning
Ongoing system improvements
(Dependent on skills and ability) Contribute to train-the-trainer workshops to spread health coaching skills and embed a compassionate, coaching culture.
Collect service user experience and impact data, including required data entry on GP, Local Authority, hospital or other systems. Consider using tools such as the Patient Activation Measurement (PAM), focusing on those with low activation while recognising benefit across all levels. Measure and respond to impact to support continuous improvement.
Key Tasks
Deliver one-to-one or group consultations by phone, video or face-to-face.
Give people time to tell their stories and focus on what matters to them.
Build trust and provide non-judgemental, non-discriminatory support.
Work from a strength-based approach.
Use a structured coaching framework across sessions to:
Identify what is important
Set goals and steps
Build skills and confidence
Support self-management through:
* Shared decision-making
* Engagement with personalised care plans
* Self-management education and peer support
* Social prescribing and community activities
* Individually sourced support
* Access to care coordinators or personal health budgets
* Understanding activation levels
* Supporting dietary change and safe exercise
2. Referrals
* Promote health coaching as part of personalised care and in addressing health inequalities.
* Build relationships within GP practices and attend MDT meetings.
* Develop strong links with local organisations to encourage appropriate referrals.
* Work with agencies to raise awareness of patient activation and reduced reliance on clinical services.
* Provide referral organisations with updates and seek feedback on service quality.
* Encourage equality, inclusion and case-finding, including self-referrals and engagement with diverse communities.
General Tasks
3. Gathering and Reporting Information
Work sensitively with individuals, families and carers to gather information and track impact of the health and wellbeing coaching.
Encourage feedback and personal stories.
Support referral organisations to provide appropriate information and receive feedback.
Ensure accurate SNOMED coding and data recording in line with Network Contract DES, data protection legislation and data sharing agreements.
4. Supervision and Professional Development
Access healthcare professionals for patient-related concerns and safeguarding support.
Participate in individual and group supervision.
Adhere to organisational policies including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity, inclusion and health and safety.
Build strong working relationships with GPs and practice teams.
Work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers.
Champion health coaching within the PCN personalised care offer.
Carry out reasonable duties within the scope of the role.
Identify service gaps and risks, contributing to continuous improvement and business planning.
Contribute to policies addressing equality, diversity and health inequalities.
Work in accordance with practice and PCN policies and procedures.
Support the wider aims and objectives of the PCN to improve primary care.
Person Specification
Personal Qualities and Attributes
* Kind, reflective and self-aware, approaching conversations with compassion and curiosity to understand what matters most to the individual.
* Believes people have untapped resources within them, which can be unlocked through a non-judgemental and empowering service.
* Takes an asset-based, strengths-focused approach, starting with what is working well in all interactions with individuals, colleagues and communities.
* Excellent communicator and influencer, able to build rapport easily.
* Operates with integrity and openness, modelling inclusive behaviours.
* Values diversity and difference, with a clear commitment to equality of opportunity and positive working relationships.
* Committed to continuous learning and development, actively developing themselves and supporting others to do the same.
* Focused on quality, promoting high standards in all areas of work.
* Considers how their work supports clinicians and frontline staff to deliver better outcomes for patients.
Qualifications
* Level 3 qualification (or equivalent) in Personal Training, Sports and Exercise Science, or HNC Sport and Exercise Sciences.
* Willingness to undertake training in a non-clinical Supported Self-Management (SSM) Health Coaching Skills Programme (minimum 4 days) delivered by a Personalised Care Institute (PCI) accredited provider.
* Coaching or counselling qualification and/or relevant experience demonstrating reflective listening skills.
* Appropriate training and experience in non-clinical Supported Self-Management (SSM) Health Coaching delivered through a Personalised Care Institute (PCI) accredited organisation.
Experience
* Experience of working in Primary Care, PCN, community health or voluntary sector settings
* Ability to use SystmOne or other clinical systems
* Experience of working with diverse or underserved communities
* Experience of collecting outcome data or supporting service improvement initiatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,593 to £27,375 a year Whole Time Equivalent dependent upon primary care experience
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