Overview
Join to apply for the Field Service Engineer role at TieTalent.
Based at: Wallasey Service Centre CH44 7HX – full UK driving licence. Full Time - Hours 8:00 – 17:00 Mon-Fri. Hourly rate £13.00 ph.
We are currently looking for Field Service Engineers to join the team within our Wallasey Service Centre, covering contracts in Wirral, Wigan, Chester, Ellesmere Port, Liverpool, South Sefton & Southport, Formby. Applications from residents of these areas are welcome. As a healthcare equipment provider, Ross Care works in partnership with the NHS to supply equipment and aids to support people in their day-to-day life.
Job purpose
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.
Key Responsibilities
* Delivering and collecting wheelchairs to and from service users\' homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
* Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
* Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the database.
* Ensure any PPE supplied for use in carrying out duties is used as instructed.
* Once fully trained undertake out of hours responsibility when rostered.
* Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
* Keep the vehicle in a tidy state and ensure stocks of all necessary parts are replenished each day.
* Ensure the vehicle safety check and the van check sheet are done each week.
* Maintain a professional customer service attitude and always wear your uniform and identification badge; keep the uniform clean and laundered.
* Prioritise and organise your workload, referring to Line Manager as appropriate.
* Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
* Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Qualifications
* Full UK driving licence
* Successful enhanced DBS check
* General workshop knowledge
* Basic electrical knowledge including 12v/24v D.C. systems
* Able to move and handle loads and equipment safely
* Experience of face-to-face customer contact
* Previous delivery driver experience
* An awareness and understanding of people with disabilities
* Flexible approach to working conditions and environment change
* Ability to use own initiative within set boundaries
* Ability to use a mobile phone to relay photographs
* Good written and verbal communication skills
* Ability to relay clear instructions to clients
* Awareness of hand-held scanners
Physical demands
* Moving and handling of equipment and accessories following handling guidelines
* Standing at a bench to work
* Kneeling/crouching
* Working in confined spaces (installing equipment in small bathrooms)
* Use of ramps and other moving equipment
Most challenging/difficult part
* Flexible working and responsiveness to changing priorities as set by Line Manager or Customer Service team
* Occasional short-notice overtime for emergency response requirements
* Out of hours duties
Ross Care is committed to promoting equality, diversity and inclusiveness and expects the post holder to actively promote this commitment in all aspects of their role, including interactions with service users and other agencies.
Equal Opportunities: Ross Care will be an equal opportunities employer and will not discriminate on grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background.
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