Summary
Fantastic opportunity to join our growing team and learn all aspects of office/business administration. The varied role will involve supporting different teams within the company, whilst working towards an Advanced Level 3 Business qualification. We love to encourage and develop our apprentices and watch them flourish and grow within their roles.
Wage
£15,000 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday - 8am – 4pm - (30 mins lunch).
37 hours 30 minutes a week
Start date
Monday 13 October 2025
Duration
1 year 2 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a hardworking and reliable apprentice. Good communication is very important for this role. For the right apprentice, this role will lead to a permanent position.
With the aim to develop and have more responsibility during your apprenticeship, the role will include some of the following areas:
* Answering the telephone
* Using Microsoft Packages, in particular Word, Excel and Outlook
* Use of our own CRM Software
* Data processing, including customer requests and orders
* Arranging deliveries - liaising with customers & internal team members
* Data management and filing
* Order processing
* Checking and recording vehicle check sheets
* Preparing driver memo's
* Ordering supplies
* Preparing driver/engineer paperwork
* Assisting all members of the team as and when required
* Dealing with requests for information
* Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.
Full training will be given.
Where you'll work
UNIT 8
BRIGHOUSE TRADE PAR
ARMYTAGE ROAD
BRIGHOUSE
HD6 1QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
* Level 3 Business Administrator Apprenticeship Standard
* Level 2 Functional Skills Maths and English, if equivalents are not already achieved
* You will also develop the skills, knowledge and behaviours required to work within an office environment
* This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
* You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
* Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
* All evidence will be logged into your electronic portfolio
Requirements
Essential qualifications
GCSE in:
English & maths (grade 5/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
Other requirements
The vacancy may close early if a suitable applicant is found – so apply early to avoid missing this opportunity.