Job Title: Desktop Support Specialist - Retail Environment
Location: Northampton, UK
Contract
12 months - Extendable
Role Overview:
We are seeking a Level 1 DSS Engineer with strong experience in retail IT environments, including POS systems, to provide end-to-end IT support. The engineer will ensure seamless operations across desktops, servers, networks, and retail point-of-sale systems.
Key Responsibilities:
Deliver end-user IT support for desktops, laptops, mobile devices, and retail-specific equipment.
Install, configure, and troubleshoot Windows 10/11, standard business applications, and POS software.
Provide support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Manage user accounts and access rights in Active Directory.
Perform routine server administration tasks, including patching and backups.
Handle incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar).
Support network devices (routers, switches, firewalls) at a hands-and-feet level.
Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware.
Ensure POS software and hardware uptime, including upgrades, configuration, and integration with back-office systems.
Provide VIP/Executive support as required.
Collaborate with remote L2365 teams and vendors for escalations.
Maintain accurate documentation and follow ITIL best practices.
Required Skills & Experience:
~3+ years of experience in Desktop/Server/IT Support, including POS systems in retail environments.
~ Hands-on experience with POS software, barcode scanners, and receipt printers.
~ Strong knowledge of Windows OS, Windows Server, and Active Directory.
~ Experience with Microsoft 365 administration & troubleshooting.
~ Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
~ Skilled in hardware troubleshooting (desktops, laptops, printers, retail peripherals).
~ Familiarity with remote support tools and ticketing systems.
~ Excellent communication and customer service skills, particularly in retail IT support.
~ Fluent in English; local language knowledge is a plus.