Description The Customer Services Representative is responsible for the effective end‑to‑end administration of the customer service function, from order receipt through to delivery. The role requires a proactive, customer‑focused mindset to ensure high levels of customer satisfaction while supporting Sherwin‑Williams’ commercial objectives. Acting as a key intermediary between customers, the commercial team, and the Finance function, the Customer Services Representative coordinates the flow of trade, ensuring accuracy, timeliness, and clear communication, with support from the CS Supervisor. Working Pattern This is an onsite role at Unit 2, Junction Six, Industrial Park, Birmingham, B6 7JJ, working Monday to Friday: • 08:00 – 17:00 (Monday to Thursday) • 08:00 – 16:00 (Friday) Responsibilities End‑to‑end order management: Receive, acknowledge, input, and manage customer orders in the ERP, including stock checks, pricing, and article creation. Customer liaison & communication: Act as the primary customer contact, managing enquiries, documentation, confirmations, and proactive updates on delays or issues. Delivery & logistics coordination: Ensure agreed delivery deadlines, manage delivery paperwork, and liaise with carriers and internal teams. Account, data & commercial administration: Maintain accurate customer records, pricing conditions, discounts, and set up or amend accounts with internal approvals. Issues, claims & documentation management: Handle credit notes, claims, technical documentation, and maintain complete customer service records. Qualifications Customer‑focused mindset with proven customer service experience Strong organisational and time‑management skills, with the ability to work autonomously and under pressure Experienced in ERP systems for order and account management (Sage preferred) Confident IT user, including Microsoft Office (Word, Excel, etc.) Collaborative and adaptable, with strong teamwork skills and flexibility in a changing environment Our offer to you… Competitive salary Company contributed pension Career growth opportunities in a truly international environment Innovation leaders in the protective coatings industry Sherwin Academy offers continuous training programmes for all seniority levels Attractive wellbeing, mental health, women & inclusion and ID&E programmes LI-JR1