Thorn Baker Industrial Recruitment are looking for a Client Services Manager to work for an established POS/POP manufacturer based in Leicester.
The company is a fast‑paced organisation, and are looking for someone that has worked in a similar type of role. They specialise in the supply of POS/POP within the temporary and permanent display industry.
Job Purpose
Your role will involve delivering outstanding customer service through excellent communication and attention to detail, to demanding clients, in a fast paced environment. The role heavily involves internal project management and administration of up to 30 projects at any one time, with an average of 15-20. The ideal candidate will have experience in managing this type of workload.
Pay and Benefits
* Starting Salary is £40,000 - £45,000 per annum
* Working Monday - Friday 8am - 5pm (please note, this is a full time office based role!)
* Paid time off during company Christmas shutdown period in addition to your annual holiday entitlement
* Death in service x 2 years
* Health Shield
* Peninsula benefits package
Job Role and Responsibilities
* Deliver outstanding customer service to demanding clients through clear communication and strong attention to detail in a fast-paced environment
* Manage and interpret new client briefs, preparing them for internal review and processing across multiple departments
* Handle multiple client projects simultaneously at different stages, including estimating, development, manufacturing, and dispatch
* Act as the primary point of contact, keeping clients consistently informed on project progress and updates
* Oversee projects across the full lifecycle, from initial brief through to final delivery
* Coordinate effectively with internal teams to ensure smooth workflow and timely execution of client requirements
What we need from you
* A background in POS or print is preferable
* The role requires good numerical and written skills.
* Must have experience of managing large clients in a fast-paced environment.
* Must be able to manage multiple live projects (average of 15-20)
* This role offers a great opportunity for progression to manage a large global client
* A full clean driving licence is required as a small degree of travelling to site or client meetings will be required
* Be methodical, precise and be able to maintain accurate record systems and report accordingly.
* Be comfortable building and maintaining effective client and internal relationships.
#J-18808-Ljbffr