* Position: Customer Service Advisor
* Salary: £29,200 per annum with a bonus of £3,000 which is paid after two years of continuous service
* Location: Burgess Hill
* Hours: 42 hours per week on a 4 days on, 4 days off basis – 12 hour shift. Shifts available 09:00-21:00 or 12:00-00:00
* Due to remote workplace location it is essential to be a driver and have your own transport
We are delighted to be working alongside our long-term client on an exclusive agency arrangement as they seek to recruit an additional Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill.
Duties of the position include:
* Receiving calls for assistance via electronic data transfer, fax, and telephone.
* Recording all details taken from customers on the computer database.
* Communicating with all staff via radio, telephone, fax, and mobile data.
* Monitoring progress of all work and keeping all parties updated.
* Updating computer job records with details of each job as operatives arrive and complete tasks.
* Providing customers with quotations for both roadside and workshop services.
* Receiving and verifying payment for work via cash, cheque, and credit card.
* Carrying out invoicing of company work to motoring organisations.
* Updating both computer and paper records as necessary.
Competencies required:
* Excellent planning and memory – you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
* Team skills – you will need to work with a small team of people within the control room and good communication is essential.
* Customer skills – an excellent telephone manner and the ability to reassure customers.
Shift pattern:
* Four days on
* Four days off
* 12 hour working shift time
Salary Package:
* Based on 42 hours per week
* Paid at £12.72 per hour, annual salary of £29,200
* Overtime days standard hourly rate, nights and weekends £18.00 per hour
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
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