Employer description:\u00A0\nTela Technology have over 35 years of trusted UK business communications including mobile, fixed-line, internet, unified communications and managed IT support. Tela customers include some of the largest customers in the UK as well as medium-sized companies, retail stores, hotels and the public sector. We work with well known companies such as Microsoft, Cisco, Vodaphone, Samsung and many more - you know you'll be part of a company who will continue to grow and constantly develop you!\n\nOverview:\nWe have an exciting opportunity based in Aberdeen to join our IT function! Becoming an IT Support Apprentice will mean you will be responsible for providing an exceptional customer experience to Telaâs IT customer base.\n\nSalary: £20,000 per annum.\n\nWorking week: 37.5 hours per week, Monday to Friday, 8:30am - 5pm or 9am - 5:30pm\n\nBenefits:\n\n- Free on-site parking.\n- Friendly atmosphere.\n- Flexible working hours - will be confirmed upon interview.\n- You will enjoy perks such as Medicash employee assistance programme\n- Opportunity for career advancement should you be successful. This will involve further learning opportunities after you successfully complete your apprenticeship with QA.\n\n90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. â¢\tProviding end user support, both internally and to customers via telephone, email and on-site. \nâ¢\tAttending customer sites, as required. \nâ¢\tKeeping customers regularly updated on open tickets. \nâ¢\tNotifying customers of impending changes / agreed outages. \nâ¢\tEscalating tickets when required to the Senior 1st and 2nd Line teams. \nâ¢\tCompleting scheduled tickets in a timely manner and recording time spent on tickets accurately. \nâ¢\tEnsuring all tasks are completed within the parameters and guidance of our ISO 27001 standard. \nâ¢\tUpdating customer documentation via our CRM. What we are looking for: \nâ¢\tA customer first mindset with excellent communication skills.\nâ¢\tA reliable individual who enjoys working autonomously.\nâ¢\tThe ability to build rapport and relationships with colleagues, customers and suppliers.\nâ¢\tHigh degree of accuracy and a keen eye for detail.\nâ¢\tSelf motivated, enthusiastic and works well with other team/s and team members.\nâ¢\tAbility to multi-task and adapt to changes quickly.\nâ¢\tA willingness to learn and develop technical knowledge and skillset.\n\nImportant information:\nThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.\n\nStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. \u00A0\n\nIf you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!