Job Description
Deputy General Manager – Boutique Hotel – Glasgow Area
We are looking for an experienced Deputy General Manager to join a small but growing hospitality company and help lead the operations of a stylish property in the Glasgow area. This is a fantastic opportunity for a hands-on hospitality professional with a strong Rooms Division background and a passion for delivering exceptional guest service.
About the Role
Working closely with the General Manager, you will take charge of the day-to-day running of the hotel, with a particular focus on rooms operations. You will ensure service standards remain consistently high, guests leave with memorable experiences, and the team is motivated and well-trained to deliver the best possible results.
Key Responsibilities:
1. Lead daily hotel operations, with a primary focus on Front Office, Housekeeping, and overall Rooms performance.
2. Maintain and improve service quality, ensuring brand and operational standards are met at all times.
3. Support the General Manager with budgeting, cost control, and revenue management initiatives.
4. Recruit, coach, and develop team members to achieve departmental and hotel targets.
5. Handle guest feedback promptly and professionally, always aiming to exceed expectations.
6. Ens...