Job Overview
We are seeking a Customer Service Associate to join our team. As a key member of our store staff, you will provide exceptional customer service and support to our customers.
Responsibilities
* Provide friendly and thoughtful service to all customers
* Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction
* Maintain a clean and safe working environment, adhering to health and safety standards
* Support the development of new products and services, ensuring seamless implementation and training for colleagues
* Participate in community events and activities to enhance store presence and engagement
Requirements
* A genuine care for the needs of customers and members
* Great people skills, with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem-solving
* The flexibility to work a range of different shifts
Benefits
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Stream – a money management app giving you access to a percentage of your pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for your personal development and career progression
* Rota shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Equality and Diversity
We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.