Job Description
Sales Support Coordinator
* Hours: 07:30am to 16:30pm, Monday to Friday
My client are seeking a dynamic Sales Support Coordinator to join their passionate team. This role is ideal for someone who thrives in a fast-paced environment and possesses a proactive mindset, excellent time management skills, and a keen attention to detail. You will play a crucial role in maintaining high-level client relationships by managing the end-to-end process from order processing to dispatch, invoicing, and handling returns.
Day-to-day of the role:
* Provide outstanding customer service and act as a brand ambassador.
* Handle incoming calls, manage reactive enquiries, and make outgoing calls to progress orders and liaise with third parties.
* Coordinate the entire order completion process, including dispatch, invoicing, and returns.
* Manage logistics, including coordinating deliveries, customer collections, and payments.
* Support the sales team with administrative tasks and coordinate design requests.
* Liaise with suppliers for order placement, stock availability checks, and updates.
* Manage purchase orders, arrange deliveries, and reconcile invoices.
* Send picking lists and other requests to the warehouse.
* Assist in resolving pre and post-sale queries.
* Compile and report on weekly operational KPIs to aid continuous improvement.
Required Skills & Qualifications:
* Experience in providing exceptional customer service.
* Ability to read and understand architectural drawings and specifications (advantageous).
* Proficiency with ERP/CRM systems.
* Experience in project coordination within a fast-paced sales/growth environment.
* Strong commercial awareness.
* Excellent communication skills, both written and verbal.
* Proficient in Microsoft Office (Word, Excel & Outlook).
* Strong organisational and time management skills, with the ability to prioritise effectively.
* Team player with a positive, proactive, and punctual attitude.
* Willingness to learn and contribute to team success.
Benefits:
* Comprehensive training program covering products, processes, and systems.
* Opportunity to work with a dedicated and passionate team.