Job Description
Bangor / Hybrid - Option to discuss base
Part Time - 30 Hours per week
Mon - Fri - 9am-3pm
As part of our strategic expansion, this newly created role will be central to driving growth and ensuring compliance across all service areas. You will collaborate closely with the Operations team and the Head of Housing to deliver consistent, high-quality outcomes for the people we support.
This role will provide professional and high-quality administrative and coordination support across compliance, contracts, housing and property activity. The role supports the Compliance Manager and Head of Housing by helping to maintain accurate records, coordinate key processes, and ensure information, documentation and follow-up actions are managed effectively.
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Access NI:
A Basic Access NI Disclosure Check will be required for this position. A criminal record will not necessarily prevent you from obtaining the position.
Positive Futures adheres to the Access NI Code of Practice, a copy of which can be made available upon request.
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We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability
About The Role
Key Roles this postholder will undertake
Contracts and Compliance Administrator
* Manage day to day communications with NI HSCTs and the HSE, responding to queries and linking with other departments.
* Provide administrative support for NI HSCT and HSE contracts, including preparing paperwork before and after review meetings.
* Maintain central records on the status of all organisational, goods and services contracts.
* Support organisational compliance tasks, including preparing master documents and regulatory materials.
Information and Data Management Support Lead
* Maintain central databases and key operational information.
* Support information management tasks including retention and archiving.
* Work with other staff to follow up actions arising from audits, reviews and compliance checks.
* Produce accurate and well presented documents, reports and correspondence.
Housing, Tenancy and Property Administration Lead
* Liaise with solicitors, estate agents and housing partners to progress tenancy, property and acquisition matters.
* Draft and issue housing related documents and statutory or organisational returns for senior staff.
* Manage tenancy administration, including agreements, notices and onboarding documentation.
* Support the Head of Housing with tenancy monitoring, move ins and move outs.
* Assist Operations with housing related tasks where needed.
Meetings, Coordination and Administrative Support Lead
* Prepare meeting papers and coordinate follow up actions.
* Develop and maintain effective administrative systems and filing processes.
* Compose documents and reports using your own initiative.
* Support teams with tasks such as H&S coordination and easy read documentation.
Stakeholder, Partner and Housing Relationship Support
* Communicate professionally with external housing stakeholders, providing accurate information.
* Attend stakeholder events online or in person.
* Work closely with the Compliance Manager, Head of Housing and operational teams.
* Respond promptly and professionally to enquiries.
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Skills Needed
About The Company
Founded in 1995 (initially under the name United Response NI), we now operate across Northern Ireland offering a wide range of services tailored to individuals with learning disabilities, acquired brain injury or autism and the families who support them. Our services include supported living, peripatetic housing support, shared-lives schemes, residential short breaks and family support. We focus on enabling people to live as equal citizens, develop independence and realise their hopes and dreams. With offices and services located in Bangor, Belfast, Enniskillen, Lisburn, Omagh and beyond, we’re committed to making a meaningful difference in local communities.
Company Culture
At Positive Futures, we foster a culture of respect, innovation and empowerment. We believe in putting people first—both those we support and our staff. We create environments where colleagues feel valued, where ideas for improvement are welcomed, and where continuous learning is encouraged. We support staff to grow professionally and personally, and we emphasise collaboration, listening and trust. Working with us means being part of a team that genuinely cares, is proactive in shaping futures and embraces the possibility in every situation.
Desired Criteria
* Experience providing administrative support linked to tenancy management, housing processes, property administration or similar functions.
* Experience liaising with solicitors, estate agents, housing partners or statutory/housing bodies.
* Experience in processing tenancy agreements or maintaining tenancy records.
Required Criteria
* Minimum of 2 years’ administrative experience supporting managers or senior staff in a busy office environment.
* Experience maintaining records, databases, tracking systems and producing accurate documentation.
* Experience drafting letters, reports, briefing papers, or other organisational documents.
* Experience managing external communications with stakeholders such as statutory bodies, partner agencies or professional services.
* Full, valid UK driving licence or an ability to travel independently to meet the requirements of the post.
Closing DateWednesday 29th April, 2026