Sue Ross Recruitment are working with a leading multinational engineering company in the recruitment of a Key Account Manager.
The Key Account Manager (KAM) is responsible for managing and expanding relationships with strategically important multinational accounts. This role focuses on delivering exceptional customer service, driving revenue growth, and ensuring the successful onboarding and retention of key accounts. The KAM will act as the primary liaison between the customer and the organisation, ensuring alignment between customer needs and company offerings.
Key Responsibilities:
Customer Relationship Management:
* Develop and maintain strong, long-lasting relationships with key customers.
* Serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction.
* Address and resolve any issues or concerns that arise, ensuring prompt and effective solutions.
Customer Onboarding:
* Oversee the onboarding process for new accounts, ensuring a smooth and efficient transition.
* Collaborate with internal teams to deliver technical support tailored to the specific needs of each customer.
Communications Liaison:
* Act as the communications bridge between the customer and the organisation.
* Facilitate clear and effective communication to ensure customer expectations are met and exceeded.
Revenue Forecasting:
* Develop accurate revenue forecasts for assigned accounts, based on market analysis and customer insights.
* Regularly review and adjust forecasts to reflect changes in customer needs and market conditions.
Key requirements:
* You will be be expected to travel to visit customers in Europe & and the manufacturing facility in Germany – therefore German language skills are advantageous
* Bachelor’s degree in Business, Sales, Marketing, Engineering, or related field.
* 8+ years of experience in Key Account Management or Sales, in manufacturing, ideally with an OEM or Tier 1 supplier, in investment casting or a relatable field in the metals processing industry.
* Proven ability to build and maintain strong relationships with multinational accounts.
* Strong sales skills with a history of achieving revenue growth through upselling, cross-selling, and strategic account management.
* Experience in contract negotiation and pricing, ensuring competitiveness and profitability.
* Proficiency in CRM software and strong MS Office skills for reporting and presentations.
* Excellent communication and collaboration skills, acting as a liaison between customers and internal teams.
* Problem-solving mindset with the ability to resolve customer issues promptly and effectively.
* Strong market analysis and forecasting abilities to adjust strategies based on customer insights and trends.
* Customer-centric approach with a focus on delivering exceptional service and driving customer retention
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
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