Millions of people in the UK are balancing work and caring for a loved one. It's tough, confusing, and often overwhelming. At KareHero, we help families understand their care options, navigate local authority processes, and figure out how to fund the right support.
Since 2023 we've already supported over a million families across the UK through partnerships with employers and brands like TSB, CIPD, and British Airways and we're now looking for someone with hands-on experience in social care or local authority services who wants to keep making a difference in a role that combines direct client work with digital tools.
The Role:
As a Funding and Social Care Advisor, you will guide caregivers through the challenges of their care journey, providing practical, unbiased advice while navigating complex needs.
This is a hands-on role: day to day, you'll be supporting families through calls, emails, and digital channels - helping them make sense of social care and funding processes. Alongside this, you'll have the chance to get involved in our local authority pilots: learning how councils commission services, supporting delivery, and feeding insights back into how we run and improve KareHero.
You'll be part of a mission-driven startup tackling one of the UK's biggest challenges. Expect a mix of meaningful frontline work and the opportunity to influence how our service evolves as we grow.
* £27,000 - £30,000 depending on experience.
* Remote-first, allowing for flexibility in where you work. Currently required to travel into office (London) at least 2-4 times a month.
* 34 days holiday each year (including bank holidays, your birthday, and a reduced workforce break between Christmas and New Year)
* EMI stock option plan
* "Work from anywhere" benefit (30 days per year)
* Exposure to multiple sides of the care system and start-up operations
* Room to grow into team leadership, local authority partnership delivery, or specialist advisory roles in areas like funding, benefits, or care navigation.
What You'll Do
* Manage your own caseload of families, delivering advice via phone, email, and chat.
* Help people unlock care funding - from local authority assessments to benefit entitlements and applications
* Guide clients through local authority processes (care needs assessments, financial assessments, care packages).
* Translate complex processes into simple action plans people can actually follow.
* Keep accurate notes and follow-ups in our CRM system.
What We're Looking For
* Experience in social care, local authority services, or community support roles with understanding of funding, benefits, or adult social care pathways.
* Empathetic communicator who can make complexity feel clear and manageable.
* Strong customer advocacy and empathetic approach to support caregivers in challenging circumstances
* Curious and adaptable - happy to work in a fast-moving environment where things change quickly.
* Comfortable using digital tools (CRM, service systems) or quick to learn.
Application Process:
* Screening call to introduce KareHero and see if there is a fit mins)
* Short take home task
* Interview with the Hiring Manager to discuss the task and assess job-related skills (1 hour)
* Culture interview and meeting other members of KareHero (30 mins)
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Work Location: Hybrid remote in London EC1V 9HL