Overview
Hours of Work: 37.5 hours per week (flexible working required to meet the needs of a demanding client).
Workplace: Gatwick
Salary: £30,000 plus commission
Company Car: Available
Reports to: Contract Manager
Scope: To provide client support with booking & managing flexible worker resource across those sites aligned to their area.
Key Responsibilities
1. Deliver the highest levels of operational support to all the sites aligned to the sites the branch resources. This should include but not be limited to:
2. Operational fulfilment ensuring all bookings are made in a timely manner in line with our service level agreement
3. Support the contract manager with forward planning
4. Maintain close working relationships with all driving staff across each location using the tools available
5. Deliver 100% compliance against all recruitment vetting standards at all times
6. Maintain best practice as outlined by the business.
7. Ensure all minimum standards associated with our booking & management process are maintained
8. Ensure the correct onboarding process is always followed.
9. Manage and maintain all systems i.e., online portal, Job Matching and Joined Up
10. Ensure support for the Manager to deliver 100% compliance audit rating.
11. Support with effective roll out of any new internal initiatives/projects.
12. Provide initial point of contact for HR-related matters and communicate with all concerned in a timely manner.
13. Support Onsite colleagues with day-to-day worker issues around pay, holiday, sickness, attendance etc.
14. Ensure all personal objectives are met.
15. Escalate to contract manager any operational issues that might involve senior management in a timely manner.
16. Maintain high levels of communication with the client, flexible workers, and internal teams.
17. Ensure all payroll deadlines are met at all locations, managing information flow between the client and internal departments.
Key Behavioural Skills
* Good levels of business acumen, including high-standard oral/written communication skills.
* A strong approach to managing sites, identifying opportunities for process, recruitment, financial, and operational improvements.
* Capability to make sound/confident decisions on behalf of the client and Pertemps.
* A calm, encouraging, and enthusiastic demeanor when managing complex and sensitive communications.
* Ability to meet and exceed all tasks and functions independently.
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