Job overview
Do you have drive and determination and are you looking for a rewarding challenge, then look no further.
We are looking for an enthusiastic and motivated team player to joint our Patient Experience team in a challenging yet rewarding role.
The post holder will be responsible for the day to day management of a team of Patient Experience Administrators providing secretarial and administrative support to Consultants, Medical Staff and other staff.
The post holder will provide an effective communication link to patients, administrative staff and the Trust. They will monitor the timelines of patient treatment to ensure that patients are seen within National waiting times. They will provide a personal point of contact for patients at any point of the ophthalmology pathway and will liaise with other departments to arrange a wide spectrum of hospital visits along that pathway. This includes overseeing the smooth running of clinics, as well as supervising the administrator team. The Patient Experience Co-ordinator will also be expected to demonstrate a pro-active approach to work and with minimal supervision.
Main duties of the job
The post-holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need
for confidentiality and integrity. Fundamental to this post is the ability to multi-task and effectively manage their workload working to tight deadlines.
Key duties and responsibilities are listed in the job description and personal specification.
Working for our organisation
We have over 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help to look after many people in our local area and give specialist care to over 1 million people across Lancashire and Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare.
You'll have access to various development opportunities, learn new skills, met fabulous people and do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles and backgrounds, to build skills and enhance your career path. You'll make an impact and be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something to be really proud of.
Detailed job description and main responsibilities
Key duties and responsibilities are listed in the attached job description and personal specification.
Person specification
Qualifications & Education
Essential criteria
1. Educated to GCSE level grades A-C in Maths & English or equivalent experience or qualification.
2. ECDL or equivalent experience.
3. Recognised audio/typing qualification/experience
Desirable criteria
4. Educated to degree level.
Knowledge & Experience
Essential criteria
5. Previous secretarial / administration experience at management level.
6. Knowledge of medical terminology
7. Proficient in the use of Microsoft Word, Excel, Power Point and Outlook.
8. Experience of working in a customer focused environment including face-toface
9. Excellent communication skills (both verbal and written)
Desirable criteria
10. NHS experience within a busy hospital environment
11. Supervisory experience