London | Up to 28K/Year | Ref. VAC 14018
Our Client, an international IT/Telecom service provider throughout the world, is currently recruiting a Japanese speaking IT Administrator to join their professional and friendly team.
The job holder is to carry out a variety of technical and coordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.
Responsibilities:
* Manage administration tasks and business flows (invoicing, purchasing, etc.) related to IT services.
* Client PC, security element configuration including day-to-day service delivery and User Support.
* PC implementation support work and support for IT engineer.
* Support and maintain IT asset and user management; support presentation and event for IT relating Administration.
* Careful consideration to ensure profitable systems and implementation; vendor negotiation and control.
* 1st level troubleshooting with customers and assist them as their escalation point of contact.
* Maintain secure operations and keep the environment tidy.
* Periodical status report to line manager; business trip (*agreed on customer side and the company side for safety) and ad hoc requests from your line manager or team members.
* Task and time management for each task and reporting to member and line manager; understand basic security policy.
Requirements:
* Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Office/Mailer and Antivirus.
* General knowledge and experience in PC Hardware Microsoft 365.
* Excellent written and verbal communication skills in Japanese and English (speaking, reading, writing).
* Ability to investigate and source answers to various email and telephony enquiries about technical issues; proven customer service experience.
* Strong time management, multi-tasking & organisational skills; strong work ethic; accurate, organised and eye for detail.
* Reliable time keeping and attendance.
* Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
* Web contents management.
* ISMS policy, Japanese & English document skills for planning and preparation for presentations.
Conditions:
* Salary – Up to £28,000 per annum.
* Location – City.
* Working hours – Monday to Friday, 35 hours per week.
* Other competitive benefits such as travel expense (within London), pension, medical plan available.
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