Customer Service Advisor (French & English Speaking)
Location: Hybrid - Head Office based in Canary Wharf, London
Training: Fully office-based
Salary: £12.79 per hour + benefits
Hours: 40 hours per week (Monday-Friday 8am-7pm, Saturday 8am-6pm)
Contract: Full Time, Temp to Perm
Start Date: 20th April 2026
About the Role
We are looking for an experienced and customer-focused Travel Sales & Customer Service Agent to join the team. Working on behalf and representing a well known organisation who provides holiday packages to customers across Europe via phone and online channels.
This role is centred on supporting customers who are already interested in booking a holiday. You will respond to inbound enquiries, listen carefully to customer needs, and provide helpful, tailored recommendations to support them in finalising their booking. Using a consultative approach, you will guide customers through available options, booking processes and additional services, ensuring they feel informed, supported and confident in their choices, while delivering a high-quality customer experience.
Fluency in French and English is essential.
Key Responsibilities
1. Support cust...