Customer Service Advisor
Diss, Norfolk
£25,000 per annum
Full time
Permanent
No experience required - full training provided
You will be the first point of contact for the clients, who typically are referrers from insurance brokers, insurance companies, accident management companies, solicitors and on some occasions any private individuals. In this team you are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.
The working hours for this role averages 37 hours per week, with standard shifts from 9:00am to 5:30pm. Every four weeks, you will be required to work a late shift from 10:30am to 7:00pm, as well as a Saturday shift, which is from 9:30am to 3:30pm.
Duties include:
Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
Selling services to clients and any associated parties.
Communicating with your client's, the responsible party, their insurers, solicitors, and various other parties involved in the process.
Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details.
Arranging delivery of credit hire vehicles from the extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
You will be required to be flexible and support other teams subject to the business needs.
To provide a general administrative service to your management team.
To establish working relationships with your fellow team members and referrers alike. Benefits:
21 days' holiday, increasing with service
Up to £150 performance & attendance bonus per quarter
Continuous training and development with support given by our expert team
Pension contribution
Free parking
Regular social events and team nights
Employee Assistance programme - legal advice, counselling and much more
Wellbeing activities
Cycle to work scheme
Opportunities to undertake recognised qualifications
Overtime Available Additional Information
Holidays are 21 days pro rata with an extra day after 4 years' service. The holiday year runs from April to March.
Hours are 9.00am to 7:00pm Monday to Friday, worked out on a rota basis.
You will be expected to work a minimum of one in four Saturday's 9:00am to 3:30pm
You will be expected to work two Bank holidays per annum, paid as overtime and compensated with additional holiday allowance, included as above.
You will be required to provide two professional and/or character references
You may be required to undergo a Criminal Records Bureau background check which includes a credit check.
All employees will be expected to serve a 3-month probationary period. For more information on this role, please contact Megan Reeve on (phone number removed) or apply below