Contracts Manager - Social Housing - Glasgow - Up to 52K plus car allowance and bonus
CBW have a new opportunity fora dynamic and experienced Contract Manager to take full accountability for the financial and operational performance of a key contract. The role requires a proactive leader who can manage service delivery across multiple locations, ensure compliance with legal and internal standards, and build strong relationships with clients and partners.
Key Responsibilities:
* Take full responsibility for the contracts financial performance and budgetary control.
* Ensure compliance with all statutory obligations and internal policies across stakeholders.
* Manage health, safety, environmental, and quality (SHEQ) risks using RAMS, PPE, ongoing training, and adherence to safety procedures to provide a safe working environment for all parties.
* Establish and maintain effective working relationships with internal teams, clients, suppliers, and subcontractors to enhance service delivery and operational performance.
* Foster positive and long-lasting relationships with clients and affiliated organisations.
* Oversee service delivery across multiple locations, ensuring collaboration and resource alignment across all teams.
* Create and maintain a robust business plan that aligns with contractual goals and client expectations.
* Define, monitor, and manage SLAs and KPIs, constantly seeking opportunities to add value.
* Support and guide mobile teams to deliver services in line with agreed standards and performance metrics.
* Oversee planning, execution, and quality assurance for all planned preventative maintenance (PPM) and reactive works.
* Ensure accurate documentation of completion times for all work types using the asset management system.
* Conduct monthly audits and compliance checks, reporting key findings and escalating issues when needed.
* Collaborate with senior management to review monthly performance and shape strategic plans.
* Support the development of direct reports through training, performance reviews, and mentorship.
* Deliver internal training sessions and corporate communications.
* Lead on contract negotiations and support business development initiatives.
* Oversee the coordination of support functions to ensure consistent service delivery.
* Evaluate and manage the performance of third-party suppliers and subcontractors.
* Maintain a clear understanding of client contractual obligations across all services.
* Conduct regular client meetings to understand evolving needs and align service delivery accordingly.
* Identify and implement cost-saving strategies and revenue-generating opportunities in collaboration with operational teams.
Package & Benefits
* Competitive salary
* Company car or car allowance
* Annual bonus scheme
* 25 days annual leave plus public holidays
* Life insurance (3x annual salary)
* Private medical insurance
To be considered:
* Proven experience in contract management, particularly in Social Housing and compliance environments
* Strong technical background with relevant M&E qualifications
* Thorough understanding of building services, compliance, and relevant legislation
* Health & Safety qualification (essential)
* Knowledge of HSG274 and water systems management
* Proficient in CAFM systems and digital reporting tools
* Asbestos awareness certification
* Computer literate with good working knowledge of standard office software
* Excellent interpersonal and stakeholder management skills
* Strong verbal and written communication abilities
* Highly motivated, with the ability to work both independently and as part of a team
* Flexible, adaptable, and calm under pressure
* Full UK driving licence (clean and valid) is essential
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