Overview
Are you an experienced Contract Manager with a passion for client relationships and operational excellence in a fast-paced fulfilment environment? Join Whistl, a leading logistics and fulfilment business, and take the reins in managing multiple high-value contracts. Based at our Northampton fulfilment centre, you'll be the face of the business for some of our key clients, ensuring service delivery, performance, and commercial targets are not just met but exceeded. This is an exciting opportunity to work at the centre of one of the UKs most innovative logistics operations, delivering value for clients and driving growth for the business.
Key Responsibilities
* Act as the primary point of contact for key clients
* Coordinate across internal teams (Operations, Finance, IT, and Carrier Management) to meet client needs
* Ensure services are delivered in line with contractual commitments, SLAs, and KPIs
* Manage invoicing, revenue assurance, and support credit control activities
* Analyse service and financial performance; propose and implement improvement plans
* Conduct regular client review meetings and manage all escalations
* Support and guide support teams to ensure consistent, high-quality client delivery
* Collaborate on project work, pricing changes, feasibility studies, and process improvement
* Work closely with other departments to meet wider business objectives
Additional Info
* Monday to Friday 37.5 hours per week - Some flexibility in hours may be required due to the 24/7 nature of our operation
* Occasional travel to other depots is expected
Benefits
* Annual leave enhanced with long service
* Access to our prestige benefits and rewards portal
* Long service rewards: both financial and leave based
* Health cash plan
* Life assurance scheme
* Critical Illness cover
* Career development opportunities
* Access to a well-established Employee Assistance Programme provider
* Other benefits typical of a market leader
What Were Looking For
* Minimum 5 years' experience in a client-facing role such as Contract Manager, Account Manager, or Client Relationship Manager
* Background in ecommerce, fulfilment, 3PL, warehousing, or distribution
* Proven success managing contracts worth £1m+ annually
* Strong communicator with excellent interpersonal and presentation skills
* Commercially savvy, analytical, and detail-focused
* Skilled in Excel, PowerPoint, Word, and CRM systems
* Adaptable and solutions-driven, with the ability to think creatively under pressure
* Experience supporting and mentoring team members
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Strategic Management Services
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