Location: Shrewsbury Office
Grade: Grade 7 (SCP12-17)
Hours: 37 per week (Monday-Friday) 3-days office working, and 2-days home-working.
Position: Permanent
We are seeking a proactive and customer-focused Lettings Officer to join our team. We manage over 4,100 homes across Shrewsbury, Oswestry, and Bridgnorth, delivering high-quality housing services and supporting vibrant communities.
Main Responsibilities:
* Manage housing allocations and tenancy terminations within a designated area.
* Provide advice and support to tenants, ensuring properties are allocated efficiently and to the highest standard.
* Develop marketing materials to advertise homes and support customers through the onboarding process.
* Assess housing applications in line with policies, taking a risk-based approach to ensure sustainable tenancies.
* Work collaboratively with colleagues, neighbourhood teams, and the Local Authority to coordinate lettings, including new developments.
* Maintain high data quality in housing systems and ensure compliance with all relevant legislation.
Key Skills & Experience:
* Minimum of 5 GCSEs (including English & Maths) and a full UK driving licence.
* Experience in housing or a customer service environment is desirable.
* Strong communication, negotiation, and problem-solving skills.
* Ability to work independently and as part of a team.
* Proficient in IT systems and data analysis.
* Compassionate approach to customer service, with knowledge of safeguarding policies.
Benefits:
* Flexible working hours scheme.
* Annual leave starting at 28 days, rising to 33 days after 5 years' service, plus bank holidays and concessionary days.
* Mileage reimbursement for business travel.
* Supportive team environment and opportunities for professional development.
Special Conditions:
* The role may require occasional evening work and lone working.
* Access to a suitable vehicle with a full and valid UK driving licence is essential.
If you are passionate about making a difference in local communities and have the skills to deliver excellent housing services, we would love to hear from you.
PandoLogic., Location: Shrewsbury, ENG - SY3 8PN