Together we are Trusted to Serve Scotland. Scottish Water has an exciting opportunity for a self-motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Central Belt area.  What youâll do  Youâll work as part of the Field Response team, representing Scottish Water when responding to customer enquiries. Youâll make quick, wellâjudged decisions to resolve issues efficiently and keep disruption to a minimum. Youâll help protect the quality and integrity of our water network and assets, both new and existing. Using modern leak detection equipment, youâll support fast fault finding and help ensure repairs are completed within an efficient timescale. Youâll always work safely, following Scottish Water health and safety policies and meeting all statutory requirements. Youâll follow DOMS policies and procedures and apply the hygiene code of practice in everything you do. Youâll listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations. Youâll work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines. Youâll ensure all work is carried out safely to protect yourself, your colleagues and the public. Youâll use IT systems confidently and stay organised while working in a fastâpaced environment. Knowledge of our DOMS policies and procedures with an understanding of the hygiene code of practice. What youâll need Youâll have a good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements. Youâll understand and apply water and sewer hygiene codes of practice, including DOMS. Youâll be familiar with key regulations such as the Transport Scotland Act and be confident applying plumbing and meter standards in practice. Youâll also be comfortable keeping clear records and following procedures accurately. Youâll be customerâfocused, with strong communication, reporting and followâup skills. Youâll be a confident problem solver who can manage queries and build positive working relationships with both internal and external stakeholders. Youâll be flexible and willing to take part in a standby rota, helping Scottish Water maintain service coverage 365 days a year. Looking out for you While the work we do is important, we know itâs not the only thing that matters. Thatâs why we make sure you have everything you need to find a good work-life balance.  But youâll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working. For your future, thereâs our pension (the âknow-what-youâll-get-when-you-retireâ kind), as well as life assurance. As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash â handy rewards that can save you money on holidays, bills, and shopping. The not-so-small print This role will be a Grade 5. If youâre new to Scottish Water, youâll join us on a starting salary of £33,951. Performance-driven pay progression would then allow you to move through the range to a maximum of £39,911. Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Donât worry - weâll ask your permission before starting these checks. If youâre interested in this role â or know someone else who might be - weâll be accepting applications until the 1st June 2026. A few final things worth knowing⦠ Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youâre interested in this job, but donât tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So donât rule yourself out!  Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. Weâre very used to making adjustments, so please donât be afraid to ask.  As part of our commitment to developing a flourishing Scotland, itâs important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you donât already live here, you'll need to commit to moving here within your first three months. Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy. Finally (finally!), candidates who havenât submitted an application in the last 12 months will have their records removed from our recruitment database. You wonât need to do anything. Your data will be automatically deleted. Weâre here to help. Ask us anything a t SWRecruitment@ScottishWater.co.uk Â