Job Description
About the Role
As a Service & Selling Coach at our John Lewis, Exeter store, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else.
You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
Helping our Partners to have all of the skills and knowledge they need to serve our customers is a really important role, on a day-to-day basis you'll be responsible for:
* Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
* Providing Partners with constructive feedback to help their personal development.
* Being creative in the way you deliver training to cater for different learning styles.
* Planning and delivering inductions for new Partners.
* Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets,devices, apps, new learning platforms, etc.).
* Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand
Essential skill...