Package
Competitive salary and generous benefits package
Hours of work
37.5 hours per week, however, hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role, including evenings and weekends.
The role
Overview
As an Equity Release adviser, you will play a vital role in helping clients unlock the value of their homes, providing expert advice over the phone to both existing and prospective customers. You’ll be the voice of Age Partnership, guiding customers through important financial decisions and ensuring they receive the very best service, all in line with the Financial Conduct Authority’s expectations.
Key Outputs
1. Engage with customers via pre‑qualified appointments, delivering tailored equity release advice in line with each individual’s objectives and circumstances.
2. Prepare and provide comprehensive recommendation packs, including KFIs and in line with the company’s best practice.
3. Meeting targets and promoting Age Partnership as the UK’s premier adviser in the field of equity release.
4. Collaborate with the Compliance team to develop a compliant approach to commercial activity.
5. Ensuring that records are kept appropriately in line with the company’s record keeping and file quality requirements.
6. Communicate the outcome of property valuations and offers to customers.
7. Adhering at all times to the principles of “Treating Customers Fairly” and Consumer Duty.
8. Developing appropriate relationships with lenders.
9. Ensuring that competence to provide advice is maintained and a programme of CPD is undertaken and documented.
10. Other ad‑hoc duties as and when required by the business.
About us
Not your typical financial services firm…
Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world-class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.
At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant in-house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.
We strive in becoming a household name that is synonymous with excellence. Added to this we want to work, collaborating with all our partners and suppliers to enable our customers benefit from the relationship. It sounds simple but it needs to be worked on to achieve.
Our Values
Customer First
11. Be Respectful – Treat customers and colleagues at all levels with dignity and respect.
12. Show awareness – Be aware of how your actions and behaviours affect customers, colleagues and the business.
13. Go Above & Beyond – Always aim to exceed expectations, giving your very best to every customer and colleague.
Win together
14. Collaborate & Share – Be generous with your time and ideas, working with and for the wider team.
15. Focus on Solutions – Show resilience and determination, focusing on the solution not the problem.
16. Appreciate others – Recognise the contribution made by every colleague to the success of our business.
Raise the bar
17. Embrace Change – Treat change as an opportunity to improve, welcoming new ideas and ways of working.
18. Commit to Development – Take responsibility for your personal development and that of the business.
19. Be Proud & Lead By Example – Take pride in yourself and your work, acting as a positive role model for others.
Do the right thing
20. Be Accountable – Take responsibility for your actions and learn from any mistakes.
21. Keep Your Promises – Do what you say you’ll do, when you say you’ll do it.
22. Be Courageous & Honest – Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.
The person
Overview
A self‑motivated, proactive and outcome driven individual who has the ability to thrive within a fast‑paced environment whilst delivering both Equity Release advice and customer service of the highest quality.
Skills and knowledge
Essential
23. A minimum of 6 months’ experience as an adviser within the field of regulated financial services
24. The ability to work on individual initiative whilst fitting into a vibrant and enthusiastic team environment
25. Evidence of sustained performance and compliant practice
26. Highly motivated with proven track record of strong performance in previous regulated role
27. Excellent written and verbal communication skills
28. The ability to manage time efficiently
29. A caring and empathetic attitude with a genuine desire to talk with and help customers.
Desirable
30. Experience of telephone‑based financial advice
31. Experience of regulated equity release
Qualifications
Financial services qualifications
32. Certificate in Mortgage Advice and Practice (CeMAP) or equivalent
33. Certificate in Regulated Equity Release (CeRER) or equivalent
This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.