Customer Care Specialist
Inspire Resourcing are currently recruiting a Customer Care Specialist on behalf of our client based in Chesterfield.
This is a great opportunity to join a market leading business, for a dedicated customer care professional who is open to progression.
Main duties:
* Provide first-line support for customer queries relating to orders, deliveries, and products.
* Monitor and respond to incoming communications from customers via phone, email, and web platforms, ensuring timely and professional responses.
* Investigate and resolve customer complaints or delivery issues, maintaining a solutions focused approach.
* Liaise with internal departments (Sales, Warehouse, Purchasing, Product and Marketing)
* to provide customers with accurate information on order status, stock availability, product information and delivery timeframes.
* Support the processing of customer returns and credit requests efficiently and i accordance with company procedures.
* Update and maintain accurate records in customer service and order processing systems.
* Proactively communicate delays or issues to customers, offering alternatives or solutions where possible.
* Maintain awareness of key products and services to confidently support customers.
* Work closely with the Warehouse and Sales teams to ensure alignment between customer expectations and operational capabilities.
* Take ownership of aftersales care and ongoing communication with customers to ensure high levels of satisfaction and repeat business.
* Take ownership of product service enquiries, including repairs, replacements, and warranty claims, ensuring customers are updated throughout the process.
* Proactively offer solutions to customers and focus on upselling.
* Carry out any other reasonable requests as determined by Management.
Requirements:
* Previous customer service experience
* Use of MS office packages ‘
Package:
* Free parking
* Free hybrid car charging
* Team bonus after 12 months of service
* Standard holidays
* Working hrs Mon-Fri 08:30-17:00
£27500 - £30k DOE